It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. In your case, communication between the two appears to have broken down badly. & Broadcast. He has sturdy life goals and knows where he wants to go. Well send you a text with your engineers name and mobile number. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Do I have to pay for this visit? If you aren't available, someone over 18 will need to be around. Analytical cookies are used to understand how visitors interact with the website. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. You can view these money saving ideas by clicking HERE. Hey,@zoni23welcome back to the community. It was reported a yesterday (I think). An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. We don't ask for any formal qualifications. Ex open reach engineer here, up until 5ish years ago. Anyone else had this? If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. If you need help email your.problems@observer.co.uk. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! By clicking Accept All, you consent to the use of ALL the cookies. Working from home no service passing the buck. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Skype involved a presentation, then a capability and suitability assessment. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Your working hours Our engineers work 37.5 hours a week. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Again, no one turned up. Well remotely activate a port on the ONT. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. So, here's where it all started working as a Phone Engineer. Members of the Communication Workers Union (CWU), including call centre. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. This has been a nice experience and I wish the best to Arran in finding work.. Well let you know how quickly you could be up and running when you order fibre broadband. We had to say we were from Openreach, working on behalf of their Service Provider . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The live chat person wasn't at all helpful and actually closed the chat without resolution. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. If a charge is likely, well let you know. Starting salary is poor, but you'll reach the higher rate after 3 years. Talk about pass the buck BT! Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. on Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available More strikes are planned in the coming weeks in the rail dispute. Engineers from Openreach cut the telephone line while working in the street. Compiled by Patrick Collinson. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? This is simply not true. They will try and get you . A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . I know this because I have 26 years of experience tracing all kinds of faults. Openreach, which controls most of the UK's. Your just as rude! Depending on the type of fault and the stage we're at in repairing it, you can do this online. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Well, by fiddling around on the Internet you have found me! Your salary Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Was the First Engineer who the complaint was about actually a Qube Engineer? My dad said we needed the one downstairs which he had already disconnected. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. . Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The fault isnt due to fair wear and tear. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. What is a Fibre to the Premises (FTTP) Service Identifier? The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach aims to connect 20. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In 1987 I began a career as a British Telecom Engineer. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Help and support; Contact BT; Back. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Openreach is the UK's digital network business. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Please enter at least 3 characters to search. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Your contracted to 37.5 hours a week for work which your are field based. Myself and my team cover the whole of the UK. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. This cookie is set by GDPR Cookie Consent plugin. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. The BBC is not responsible for the content of external sites. 0 Ratings Ibz Engineers from Openreach managed to cut our telephone line while they were working on our road. These cookies track visitors across websites and collect information to provide customized ads. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". @richthestag. 01-04-2021 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 . Lost or stolen. Within 10 working days, Openreach will have completed their survey. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. They will call you to confirm their arrival time and to find out about any access requirements. 01-04-2021 My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The installation takes around three hours and the Openreach engineer will need access to your property. There's more to Openreach than meets the eye. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. . Work programme gives an insight into life as an Openreach engineer. Missed appointments. Need to change your appointment? Thank You). The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. You also have the option to opt-out of these cookies. Thing is there is a lot of stuff under footways so you can't go mad. For 30-03-2021 Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. This is how life was back then. 22h52, Hi. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. 30-03-2021 business and public sector, Media It could be Sky's Openreach account number, for the details that ISPs have given them. on BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. @bt_uk. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. First, Openreach will send an engineer to assess how much work is needed. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. It says: Were very sorry about the problem with NJs broadband service. 10 reasons to work for BT Openreach. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. When you contacted BT, it said it had not booked that engineer and did not know about the work. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. If the work is not complex, they'll carry out all the external work required. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . 2023 BBC. All in a day's work | 17 comments on LinkedIn The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Their service has stopped working and it is not fully fixed after two full working days. Just click on. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on If the engineer is already working on the fault, then you won't be able to change the appointment. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. And once you've got some experience under your belt, there should be opportunities for overtime. Civil's don't have to give the hrs travel time as you have to start at a yard. Some modules are disabled because cookies are declined. It was reported a yesterday (I think). 30-03-2021 BT. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Call us on0800 800 150to discuss your installation. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The re-branding exercise actually started, in a very low-key way, a few short . Suggest you contact openreach as this is BT Retail /Consumer forum. Depending on the provider and package you choose, you might be able to avoid paying for line installation. bt openreach working up a pole today. I'm wondering will there be engineers working on a saturday? If you arent available, someone over 18 will need to be around. Replying to . Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Darlington, United Kingdom. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. And once you've got some experience under your belt, there should be opportunities for overtime. A company that was engineering-led is now run by business(wo)men with the resulting chaos. BT promised two engineer appointments but no one turned up. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Sustainability, Northern The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. We also use third-party cookies that help us analyze and understand how you use this website. Super helpful and knowledgeableman. Asked 22 May 2022 This depends on the apprenticeship you are applying for. The difference between the engineers was night and day. . Now there is light at the end of the tunnel! . Installation day: What to expect Contact from abroad. I think Openreach work 7 days a week, and on bank holidays. Response was given fairly soon after initial slection. Instal a new Telephone Extension Socket I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. After a . The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. 26/04/2017. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. But you will have heard of BT, BT Broadband and BT Infinity . Find out more about the BT Business app and how to download it. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Register (or login) on our website and you will not see this ad. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Ring sky told an engineer will come out in the next 48 hrs. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Russian minister laughed at for Ukraine war claims. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. the home, For You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. A specific time cannot be given and access must be available for the entire slot. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. All depends when your manager wants you I guess. Log into order tracker using your BT ID or order reference and postcode. Moving home . If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. We need our broadband but have been told that it could take days to fix. If you're an engineer, that's usually four or five days a week between Monday and Sunday. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. 13h06, I just wanted to provide to the mods and@NeilO. Openreach did not have anything to add to the BT statement. Work Experience. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Within 10 working days, Openreach will have completed their survey. Anna Tims is away. - Providing support for Service and Commercial inventory. 30-03-2021 2. 1. 12h52. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. So we have a line that works upstairs but he has broken the one we want downstairs. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Well send you a confirmation email with your appointment date and time slot. To change your appointment: You can also easily change engineer appointments using the BT Business app. The Communication Workers Union (CWU),. I could not recommend working for BT Openreach at all. 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